Legal & Customer Policies

Shipping & Delivery Policy

Transparent shipping rates, discreet packaging assurance, and estimated delivery timelines.

Last updated:September 2026

Transparent Shipping Rates

1. Delivery Charges & Free Shipping Threshold

We strive to keep our logistics as affordable and transparent as possible for our customers nationwide.

Orders ₹500 and Above

FREE Express Shipping

Automatic complimentary express delivery applied at checkout to any serviceable pincode in India.

Orders Under ₹500

₹49 Flat Delivery Fee

Covers insured express surface courier dispatch and discreet tamper-evident packaging.

2. 100% Plain, Discreet Packaging Guarantee

Your privacy is our utmost priority. Every order placed with Surekh is treated with complete discretion from our warehouse to your doorstep:

Zero Exterior Product Identifiers

The outer shipping box is entirely plain and sturdy. There is no mention of innerwear, lingerie, bras, or specific product names on the outer box or shipping label.

Tamper-Evident Safety Seal

Packages are sealed with heavy-duty security tape. If the tape appears sliced or tampered upon delivery, please reject the package and notify customer support immediately.

3. Estimated Delivery Timelines

All orders are dispatched via our primary express logistics partner, DTDC Express. Orders placed before 1:00 PM IST (Monday to Saturday) are generally processed and handed over to the courier the same business day.

Metro Cities

2 – 3 Business Days

Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad.

Rest of India

4 – 7 Business Days

Tier-2 and Tier-3 towns, regional locations, and remote delivery areas.

4. Cash on Delivery (COD)

Cash on Delivery is available for most serviceable pin codes across India:

✓Pincode Verification: You can check COD availability for your location using the pincode checker on any product page or at checkout.
✓COD Handling Fee: A flat ₹50 COD handling fee is applied to all Cash on Delivery orders regardless of the order value.
✓Payment on Handover: Please ensure the exact cash amount is ready for the courier partner upon delivery.

5. Live Order Tracking

As soon as your parcel is scanned by DTDC, an Air Waybill (AWB) consignment number is assigned and sent to you via SMS and Email. You can track your parcel anytime directly on our website under My Orders.

Need shipping assistance? Contact us at support@surekh.co.in.

Contact Support

Questions or Assistance?

Our customer care team is available to help clarify any policy details, verify orders, or answer questions.

Brand Name:

Surekh

Official Website:

www.surekh.co.in

Support Email:

support@surekh.co.in

100% Genuine & Discreet

Secure checkout with data encryption and respectful privacy assurance.