Legal & Customer Policies

Privacy Policy

How Surekh collects, protects, uses, and respects your personal information.

Last updated:September 2026

This Privacy Policy describes how Surekh(the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.surekh.co.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Important: Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

2. Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

A. Information You Provide Directly

• Contact Details:Name, billing/shipping address, email address, and phone number.
• Order & Transaction Information:Records of products purchased, payment confirmations, and delivery notes.
• Account Credentials:Username, password, and security questions (if you create an account).
• Customer Support Data:Information you share when you contact us via email, chat, or social media.

B. Information Collected Automatically (Usage Data)

When you visit our Site, our servers automatically collect certain information about your device and interaction with the Services, including:

•IP address, browser type, and network connection details.
•Pages viewed, time spent on pages, and referring URLs.
•Information collected through cookies, pixels, web beacons, and similar tracking technologies.

C. Information from Third Parties

• Payment Processors:Third-party secure payment gateways collect and process your financial details (such as credit/debit card numbers or UPI handles) to fulfill your transactions. We do not store full credit card or sensitive banking data on our servers.
• Service & Marketing Partners:Analytics providers, hosting platforms, and advertising networks that help us run, secure, and market our store.

3. How We Use Your Information

We use your personal information for legitimate business and commercial purposes, including to:

• Provide and Manage Services:Process orders, handle shipping and deliveries, manage returns/exchanges, and maintain your account.
• Communicate with You:Send order confirmations, shipping updates, customer support replies, and (with your consent) marketing promotions, newsletters, and special offers.
• Security and Fraud Prevention:Detect, investigate, and prevent fraudulent transactions, unauthorized access, or malicious activities to protect our business and customers.
• Improve Our Services:Analyze site traffic and user behavior to optimize website functionality, user experience, and product offerings.
• Legal Compliance:Comply with applicable legal obligations, tax laws, and enforce our terms of service.

4. How We Share and Disclose Information

We may share your personal information with third parties in the following limited circumstances:

• Service Providers:Vendors who perform services on our behalf, such as courier and logistics partners for shipping, payment gateways, cloud hosting providers, and customer support tools.
• Marketing & Advertising Partners:To display relevant advertisements and promotional campaigns across digital platforms (subject to your cookie/privacy preferences).
• Business Transfers:In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements:When required by law, court order, or government regulation, or to protect the rights, property, and safety of Surekh, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies to remember your preferences, keep items in your shopping cart, and analyze site traffic.

You can choose to set your browser to remove or reject browser cookies. However, doing so may affect your ability to use certain features on our Site, such as maintaining a login session or completing a checkout.

6. Data Security and Retention

Security: We implement reasonable administrative, technical, and physical security measures to safeguard your personal data. However, no digital transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, and resolve disputes.

7. Children's Privacy

Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access:Request a copy of the personal data we hold about you.
• Correction:Request updates or corrections to inaccurate data.
• Deletion:Request the deletion of your personal data, subject to legal retention obligations.
• Opt-Out of Marketing:Unsubscribe from promotional emails by clicking the “Unsubscribe” link at the bottom of our emails.

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us at:

Brand Name: Surekh

Website: www.surekh.co.in

Email Support: support@surekh.co.in

Questions or Assistance?

Our customer care team is available to help clarify any policy details, verify orders, or answer questions.

Brand Name:

Surekh

Official Website:

www.surekh.co.in

Support Email:

support@surekh.co.in

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